August 2012

In this issue. . .

~ ISO 9001: 2008 Certified!
~ New Microsoft Products
~ OS X Mountain Lion Available

Apple's OS X Mountain Lion

Apple's latest operating system, OS X Mountain Lion has already had 3 million downloads in it's first four days of release. It comes with over 200 enhancements, including Notification Center, Apple's Game Center, and iMessage. AirPlay Mirroring, notes, and reminder apps have also made their way to the platform. A Power Nap feature will ensure Macs stay up-to-date even while asleep, and a new security tool called Gatekeeper will help with malware by controlling application installation.

It is available in the Mac store and if you'd like our help upgrading to Mountain Lion, please let us know!


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“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.”

~Benjamin Franklin



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Committed to Excellence: Integrated IT Solutions Achieves ISO 9001: 2008 Certification

Integrated IT Solutions (IITS) is proud to announce it is now certified as an ISO 9001:2008 compliant organization. The certification is accredited by the National Quality Assurance, U.S.A. (NQA).

To become certified as ISO 9001:2008 compliant, IITS underwent a one-year evaluation process that included quality management system development, a management system documentation review, pre-audit, initial assessment, and clearance of non-conformances; all of which work to identify corrective actions that eliminate non-conformance to the quality management standard. The process culminated in a comprehensive three-day registration audit by NQA.   
The certification of compliance with ISO 9001:2008 recognizes that the policies, practices and procedures of our firm ensure consistent quality in the services and work product we provide our clients. With this certification, our clients can be confident that IITS is dedicated to maintaining the highest level of efficiency and responsiveness in achieving our ultimate goal – guaranteed client satisfaction.

Integrated IT Solution is certified as meeting the requirements of ISO 9001:2008 as an Information Technology services company providing a variety of critical computing and networking services that range from simple desktop support to fully managed computing environments with a specialty in network consultation, design and turn-key point solution implementation.

“This achievement validates all of our efforts to improve the quality, delivery and dependability of our services,” said Nasser Khadjenoori, COO of Integrated IT Solutions. “I would like to congratulate all of our employees for their hard work and dedication during this challenging certification process.”

To maintain our certification, NQA will perform annual audits to ensure compliance and to assess initiatives for continued improvement. Our clients can be confident that IITS will continue to provide the high quality services they have come to expect well into the future.

We believe that our decision to become ISO 9001 Certified is a proactive one that will not only anticipate the demands of our clients, but also demonstrate our commitment to providing superior service to all.

Expect Exciting New Products from Microsoft this Year!

We're just back from the Microsoft Worldwide Partner Conference in Toronto where 16,000 partners were abuzz with the announcement of several new Microsoft products coming out this year. We'll be detailing each of these separately in the coming months, but highlighted below are just a few to get you thinking about the future of productivity in your office and mobile workplace.

Windows 8 - October 26th is the official launch date of Microsoft's new Operating system. For businesses, Windows 8 is designed to increase security and manageability since more people are now bringing their own mobile devices into the workplace. The coolest new feature in Windows 8 is the "To Go" option which will enable enterprises to provide their users with the same desktop setup on an external USB drive that can operate on multiple devices.

Office 2013 - Details are still a little scarce so far, but with this version, Microsoft is moving to a model where your Office files are tied to a Microsoft ID. From what we've heard, you will be able to download your desktop apps to a certain number of devices which will allow your settings, SkyDrive files and, supposedly, even the place where you left off in a document to follow you from device to device.

Windows Server 2012 - The newest server client, Server 2012, promises many new enhancements including virtualization, networking, storage, cloud computing, automation, and more. Our technology department is currently evaluating the Release Candidate software and will have more information about all of the new features very soon.

Surface - Microsoft's tablet, Surface, will also be released on October 26th. It has a 10.6" widescreen HD Display and comes with a Kickstand, 2 cameras, and perhaps its most distinguishing feature - a cover that doubles as a keyboard and trackpad - why hasn't anyone thought of that yet? No price range has been announced, but most likely it will be comparably priced with other tablets already on the market.