April 2013

In this issue. . .

~ New Backup Solution
~ Apple Security Update
~ New Operations Roles
~ Engineer Certifications


Monthly Quote

“The important thing to recognize is that it takes a team, and the team ought to get credit for the wins and the losses. Successes have many fathers, failures have none.”

~Philip Caldwell

Follow Us!

New Backup and Disaster Recovery Offering

After extensive testing, we are pleased to announce we are adding an additional product into our Backup and Disaster Recovery solution program. The Datto product line addresses the specific needs of small to medium-sized businesses. As a hybrid-cloud BDR/IBC vendor, Datto provides instant on and off-site virtualization and screenshot backup verification. IITS advocates having a solution in place that will eliminate downtime due to hardware failure and minimize the impact on your operation.

In Datto we have found a partner that realizes the challenges many businesses have affording disaster recovery solutions. Datto delivers cost effective backup and recovery solutions with SMB budgets in mind. Contact your Account Manager for more info!

Apple Adds Two-Factor Authentication

Apple finally has added two-factor authentication to iCloud and everything else connected to your Apple ID. This is an easy way make sure your accounts are secured.

  1. Sign in at My Apple ID.
  2. Select "Password and Security" and enter in the answers to your security questions.
  3. Under "Two-Step Verification," select "Get Started" and follow the instructions on screen.
  4. You will see the devices you're using. If not, enable "Find My iPhone" on your device (Settings > iCloud). Click "Verify" and it'll send you a four digit number.
  5. In the next step you'll get a recovery key. Print or write this down and keep it in a safe place. This is the only way to regain access to your account if you lose it.
  6. Confirm your recovery key, and then click "Enable Two-Factor Authentication."

Once it's set up you'll have to enter in both you password and the four digit code Apple sends you any time you want to make a purchase in iTunes, the App Store, or the iBookstore from a new device. 

Introducing Two New Roles In Our Team

Dean Leahy and Mike Lovasco, who have joined us from our recent acquistion of BSCI, have new titles! Dean is now Manager of Remote Services. His job function is to supervise the RSC Team to ensure issue tickets are being triaged, followed up on, documented, and completed in a timely and effective manner while providing a high level of customer service. He is looking forward to sharing his knowledge and mentoring this group.

Mike Lovasco joins our Professional Services team as a Solutions Architect. Mike is responsible for the development of the overall vision that underlies your business need and transforming that vision through execution into a viable solution. He is looking forward to designing individualized solutions and solving clients' technology dilemmas.

No doubt you will be interacting with these highly qualified gentlemen very soon!

New Engineer Certifications

Congratulations Mike D’Angelo, Wilson Rodriguez, Steve Babineau, Dave Perez, Manouch Masoudi, Nate Smith, Nasser Azadi, Sean Miller for passing the XenServer 6 exam!

And the overachiever award this month goes to John Sahenes for passing THREE big exams: Citrix XenServer, Citrix XenAPP, Citrix XenDesktop!! That is quite a feat in one month!

Great Job Team!!