Improve Collaboration and Transform Your Organization with Digital Telephony Services

With remote work and geographically dispersed teams, organizations today require seamless unified communications solutions. Conducting business can and should take place wherever you are.

Fortunately, telephony has moved from wired telephone to Internet-based technology, bringing many advantages to cost-conscious organizations or those looking for a competitive advantage.

Integrated IT offers flexible telephony design and implementation services to help your workforce take calls, meetings, and messages via the cloud. With this leading-edge technology, organizations of all sizes can grow and adapt easily as business needs change.

Augment your existing system or start new? Build a complete communications suite or choose a la carte capabilities? The choice is yours with Integrated IT, thanks to our comprehensive offerings.

VoIP Services

With Integrated IT’s voice over Internet Protocol (VoIP) design and implementation services, organizations of all sizes can increase employee productivity and reduce costs. Once complete, this simple digital transformation allows team members to make and receive phone calls over the Internet, increasing employee productivity and reducing organizational costs.

Collaboration Services

Collaboration solutions are systems of communication tools (including chat, voice, and video conferencing) that are unified to allow anytime, anywhere levels of interaction for colleagues. With remote work and geographically dispersed teams, communication has become a new operational risk, a way to fall behind. But for some, well-designed and implemented collaboration systems have become a competitive advantage that helps them achieve improved business outcomes.

Enterprise-Grade Mobility Services

In workforce terms, mobility refers to employees having the ability to do their jobs and collaborate from anywhere, at any time using mobile devices, such as smartphones and tablets. Today’s geographically dispersed teams and remote or hybrid work environments make system design and implementation complex. Fortunately, the experts at Integrated IT can design and implement an enterprise-grade unified communications solution tailored to your specific needs, without requiring additional hardware.

Call Center Services

Contact center solutions used in even the smallest setting may be required to enable remote workers, integrate business processes, control costs, and ensure business continuity. At the same time, these systems must streamline business operations and processes, improve communications, and be self-managed with minimal intervention. Fortunately, Integrated IT offers system design and implementation services that can bring advanced capabilities to call centers of all sizes.

Complete Unified Communications as a Service (UCaaS) Platform Services

Our deep expertise in telephony allows Integrated IT to offer design and implementation services for a unified communications as a service (UCaaS), based on the RingCentral platform.

Using a seamlessly integrated, turnkey business cloud communications and contact center solution can help organizations be more flexible and cost effective than legacy on-premise PBX and video conferencing systems. It can also empower mobile and distributed workforces to communicate, collaborate, and connect via any mode, device, or location, thanks to this integrated technology.



Leveraging the Best Technologies

What is Telephony?

Telephony is the technology we use for communicating between distant parties. Communication types typically included in telephony are sending text messages, video calling and conferencing, voicemail, call recording, and fax. In terms of technology, it includes the traditional wired telephone, cellular phones, and, increasingly, Internet-based software, blurring the line between computing and telecommunication.

Taking advantage of communication via Internet Protocol (IP) networks (often called Internet telephony) comes at a much lower cost than using the traditional public switched telephone network (PSTN). Computer applications called softphones behave like traditional, hardline telephones, but without the need for standalone devices, which further reduces cost.

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Integrated IT® Headquarters
430 Fortune Boulevard
Milford, MA 01757
Phone: 1-800-672-4968
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Westfield, MA 01085
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Phone: 1-800-672-4968
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33 Acorn St, Suite 201
Providence, RI 02903
Phone: 1-800-672-4968