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Cloud, On Premise or Hybrid Communication

If you've considered upgrading your business phone system, chances are you've looked at the differences between on-premises, cloud and Hybrid.

  • On Premise
    On-premise or on-site communication solutions are typically managed by your IT team or authorized managed service partners like us. On-premise solutions give you a higher control over your solution and in some cases, they provide a more robust set of features.
  • Cloud Communication
    When you combine business communications, mobility and the cloud, something wonderful happens: borders disappear, barriers collapse, costs drop and productivity rises. It’s happening today at businesses around the globe through the power of cloud communications. If this sounds like the kind of business you want, it’s time to move your voice, collaboration and customer service to the cloud.
  • Hybrid Communication
    It’s no secret that businesses have been moving functions to the cloud to more easily and efficiently manage their technology, communications, and business applications. As real-time communication becomes the rule, not the exception, many businesses have opted to move whole hog from their premise-based systems to cloud-based platforms.

But why are we hearing so much about the hybrid cloud lately? What is it? What are the benefits? Hybrid Cloud describes a system where you use elements of both on-premises and cloud-based communication platforms together. Not every business is ready to make the move straight into the cloud and hybrid cloud systems are becoming popular for a variety of reasons.

  • Perhaps your company invested heavily in hardware and isn’t ready to ditch it, but knows the cloud offers advantages. Hybrid cloud systems give you the flexibility to subscribe to hosted/cloud services for some applications and use on-site technology for others.
  • Maybe you want to stagger your transition to the cloud, migrating some sites and maintaining your on-premise system at main locations.
  • You might want to take advantage of a subscription-based model for functions and applications like contact centers or call recording. For example, you could keep your voice services on-premise and have your chat, video, and conferencing features hosted in the cloud.

The following simple decision tree helps selecting the right platform for you easier. It helps you work thought the most common, critical decision points that most businesses should take into account. Is it a substitute for a consultation with our experts? Probably not. But it's a great place to start and will give you a much better idea of which way you should be leaning.


Please contact us at 1-800-672-4968 for more information, and to learn how we can help you to migrate to a new Cloud Service that meets your organization requirements.